Refund Policy

30 day returns policy

If you have received the incorrect items or the items you have received are faulty, please email contact@zinellodesign.com to discuss further.

If you are not satisfied with the goods you have received, you can return them to us within 30 days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used, opened, or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.

Please note that if 30 days have gone by since you received your order, unfortunately, we can’t offer you a refund or exchange.

Return Process:

  • Please download, print off, and complete a returns form if you do not already have one.
  • Email your returns form along with a photo of the products you are returning to contact@zinellodesign.com
  • Once approved, ensure your return is well packaged and meets all the conditions outlined below.
  • Please mark ‘Returned Items’ clearly on the outer packaging of your parcel.
  • Use an insured tracking delivery service to ensure your parcel reaches us safely.
  • Send a follow up email with your tracking information to contact@zinellodesign.com

Enclose your goods, and return to the return address provided by email.

Returns Terms and Guidelines:

  • All returned items must be unused, unopened, and complete with original packaging.
  • We are not responsible for the return shipping costs of the items.
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.
  • Please make sure that the returns form has been approved – without approval it may result in your return not being processed.

Return Forms

-> Zinello Design Returns form

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a 2-3 business day.

Cancellation

We have a very fast turn around of orders in our warehouses to ensure a quick delivery which means we cannot guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact contact@zinellodesign.com with the subject ‘cancel’ and your order details as soon as possible. If you order has already been shipped, you can return this by following the return steps

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@zinellodesign.com